Chat Bot

Chat Box has been a very good tool for generating leads and ensuring satisfaction. Many existing customers and prospective customer have been opting for this channel for interaction with the organization. However it is difficult to predict as when anyone would come and interact through the chat platform thus it is not feasible to deploy a full time resource on the chat support. The alternative is Chat Bot. The chat bot helps to drill down the query of the audience who is on the chat platform and provides him the answer. A lot of this is done through artificial intelligence where the FAQ’s are intelligently mapped and the bot precisely picks up the appropriate information and passes it to the audience. The intelligent bot supersedes the human support provided on the chat application. Thus it enables an effective communication with the customers without the deployment of a dedicated resource.